Refund Policy

1. 14-Day Refund Policy

Online Growth Team SLU operates PulseBoard on a subscription basis. We offer a 14-day refund window from the date of your initial purchase.

Refund Eligibility:

• Refunds are available within 14 days of your initial subscription purchase
• The 14-day period begins on the date of your first payment
• This policy applies to first-time subscribers only
• Subscription renewals are not eligible for refunds

How to Request a Refund:

• Email support@pulseboard.xyz within 14 days of purchase
• Include your account email and reason for the refund request
• Refunds are typically processed within 5-7 business days
• Refunds are issued to the original payment method via our payment processor, Paddle

This 14-day refund policy aligns with Paddle's merchant requirements and consumer protection standards.

2. Non-Refundable Items

After the 14-day window, the following are non-refundable:

• Subscription renewals
• Partial month usage
• Unused portions of paid subscription periods
• Service dissatisfaction after the 14-day period

3. Service Nature

PulseBoard provides ongoing access to software services, analytics, and data processing. After the 14-day refund window, subscription fees are non-refundable due to the resources committed to providing continuous monitoring and anomaly detection.

Why limited refunds? Our service requires continuous server resources, data processing, and monitoring infrastructure that cannot be "returned" once consumed. The 14-day window allows you to evaluate the service while protecting the sustainability of our operations.

4. Cancellation Policy

How to Cancel:

You may cancel your subscription at any time:

• Through your account dashboard
• By emailing support@onlinegrowthteam.com
• No penalties apply for cancellation

When Cancellation Takes Effect:

• Cancellations take effect at the end of your current billing cycle
• You retain full access to the Service until the end of your paid period
• No prorated refunds are provided for early cancellation

5. Exceptional Circumstances

Only in cases of extended service unavailability (more than 48 consecutive hours) due to our technical failures, we may provide:

• Service credit for the affected period
• Extension of subscription period
• Refunds are not automatically provided but may be considered on a case-by-case basis

6. Billing Errors

Legitimate billing errors will be corrected and refunded, regardless of the 14-day window.

Requirements for billing error claims:

• You must report billing errors within 60 days of the charge
• Documentation may be required to process billing error refunds

7. Dispute Resolution

Please contact our support team before disputing charges with your payment provider. We will work to resolve billing issues directly when possible.

• Chargebacks may result in account suspension pending resolution

8. Consumer Protection

This policy does not affect your statutory rights under applicable consumer protection laws. Residents of certain jurisdictions may have additional rights regarding refunds beyond our standard 14-day policy.

Contact us to discuss your specific situation if you believe you have statutory rights to a refund.

9. Changes to This Policy

• We may modify this Refund Policy at any time
• Changes will be effective immediately upon posting
• Material changes affecting existing subscriptions will be communicated via email

10. Contact Information

For refund requests or questions about this policy, please contact us:

Contact Details:

Email: support@pulseboard.xyz

Response time: Within 24 hours during business days

Address: Conj. Res. la Pardina Fase II, Bloc C, 3-2, AD600 Aixirivall, Andorra